Upcoming dates at Vancouver's Granville Island Public Market: Dec. 12 to 15, 2019

FAQs

All Chi's Creations jewelry is made with intention, love and meanings. We stand confidently behind the life long treasures we create and proudly offer a lifetime guarantee on the craftsmanship of our work.

ORDERING INFO

You will receive a confirmation of your purchase within 24 hours. Orders typically take 1 to 3 weeks to make and take 1 to 7 business days to be shipped, please factor in this time in addition to shipping estimates. 

 

PRICING

Our prices are quoted in Canadian dollars. At the final payment page, the price will be displayed and charged in Canadian dollars. Your credit card company will convert that amount based on the day’s current exchange rate.

 

TAXES

Taxes will be added according to your shipping address. No sales taxes will be added to American or International orders. We are not responsible for any taxes or duties that are charged on international shipments that may apply when the product enters your country.

 

METHODS OF PAYMENT

We accept Visa, MasterCard, American Express, Paypal and eTransfer (Canadian orders only).  Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. For security reasons, we do not keep permanent records of your credit card information on file.

 

How will my order ship?

SHIPPING RATES - Estimated base on Canada Post Services

Canada: Zone 1 (AB, BC, SK)
$10.00 2-3 Days – Canada Post Tracked Xpresspost
$25.00 Next Business Day – FedEx

Canada: Zone 2 (MB, ON, QC, NL, YT, NT, NU, PE, NS, NB,YT)
$15.00 4-7 Days – Canada Post Tracked Xpresspost
$30.00 Next-Day – FedEx

USA:
$10.00 2-5 Days – Canada Post First Class Mail
$20.00 1-3 Days – Canada Post Priority Mail
$30 -2 Days – FedEx

International:
*$25.00 7-10 Days – USPS E-Packet
*$60.00 4-6 Days – FedEx

 

Countries we ship to internationally:

Australia, Austria, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Gibraltar, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxemboourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom

If your country is not listed above, please feel free to contact info@chiscreations.com and we will try our best to organize an alternate shipping method for you!

*Additional duties and taxes may apply for which we are not responsible.

All shipping time frames are quoted in business days. Please account for delays due to customs if you’re located internationally or in the US.

We are unable to re-route packages after items have been shipped, so please ensure all shipping details are accurate. All packages with incorrect shipping details will be returned to our studio and reshipped upon arrival, prolonging your shipping window. (We want you to get your package as quickly as possible!)

All parcels come with tracking.

 

PACKAGING

Each and every order comes with a fabric pouch or Chi*s Creations jewelry box.

If you need additional packaging for gifts or would like a note written inside, please email us at info@chiscreations.com with your order number and we’ll happily do so : )

Receipts are not enclosed in the box – they are emailed to you separately,

...So if it is a gift, not to worry! 

 

RETURN POLICY

If you would like to return your purchase, email us at info@chiscreations.com within seven days of receiving your item and we will email you with a return authorization code and further instructions. The item must be sent back unworn. When we receive the item, your credit card will be refunded and you will be notified via email. Items shipped from the USA / internationally must be marked as a return/NCV for customs declaration as per our instructions. Items returned without a proper return authorization code or with the incorrect declaration will be refused.

Chi*s Creations reserves the right to refuse returned products that have been used, worn or altered in any way. All packaging must be included in your return.

All “Sale” or discounted items are FINAL SALE, including promo codes.

All Repurposed / commissioned items are final sale.

If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are only responsible for pieces purchased directly from chiscreations.com.

The original shipping charge is non-refundable. Additionally, we do not provide return labels; the cost to ship the items for a refund is to be covered by the purchaser wishing for a refund. 

 

REPAIR POLICY

Items purchased from chiscreations.com:

For all repair inquiries, please email info@chiscreations.com. Please include your name, description of the repair required, photo of the damage, and proof of purchase (order #). If the item was not purchased directly through Chi*s Creations we require proof of purchase from the original transaction.

If we are able to repair your piece, we will issue you an RA number and shipping instructions. Repairs take 1-2 weeks to complete depending on the nature of the repair. We will return your repaired item back to you as soon as it is ready and will notify you with an email and tracking number as soon as it ships. 

All repairs are subject to shipping charges.

We reserve the right to deny unreasonable repairs, returns, and exchanges. 

 

STOCK AVAILABILITY

We do our best to keep stock listing up to date. If however, stock availability has changed, we will inform you by email with an approximate time frame on a restocking date.